Data protection policy

Data protection

Lapp Logistics Pte Ltd (Lapp) considers the protection of its customers' data to be of paramount importance and complies with all data protection regulations. Under no circumstances shall our customers' details be sold on.


The following declaration provides an overview of how Lapp ensures this data protection and of which data is used for which purposes. Additionally, the customer hereby gives their express consent for the necessary use of the data and is aware of their rights.

 

Personal data

Personal data is classified as any information concerning the personal or material circumstances of an identified or identifiable natural person. This includes information such as names, addresses, telephone numbers and dates of birth. Information which is not directly connected with the true identity of an individual, such as websites visited or the number of users of a site, is not classified as personal data.

 

Responsible parties

In the first instance, the responsible party in relation to data protection regulations shall be Lapp Logistics Pte Ltd, No. 9 Tuas South Street 3, Singapore 638017

 

Data security

Lapp complies with all necessary technical and organisational security measures to protect data against loss and misuse. To this end, data is saved in a secure location which is inaccessible to the general public.
Sensitive information shall be encrypted as far as possible using the SSL certificate and transferred over the HTTPS protocol.

Data processing and consent to data usage
When customers visit the Lapp website, the Lapp web server shall, by default and in the interests of system security, temporarily save:

 

  • The connection data of the computer requesting access (IP address),
  • Data identifying the browser and operating system used,
  • The Lapp websites visited by our customers,
  • The date and duration of the visit.


Additional personal data such as names, addresses, telephone numbers or e-mail addresses shall not be collected unless you provide this data voluntarily, e.g. when registering, during a survey, in connection with a prize competition, when adhering to a contract or when requesting information. The data which is automatically collected cannot be assigned to specific individuals. This data shall not be combined with any other data sources; following a statistical analysis, the data shall be deleted.
In addition to this, Lapp shall collect and save all information which its customers enter on the website or pass onto Lapp in any other manner.  This data includes:

 

  • Company name
  • GST identification number
  • Title
  • Name of purchaser
  • Department
  • Address
  • E-mail address
  • Telephone number


Lapp shall use the personal data provided by its customers exclusively for the technical administration of its website and to meet its customers' requests and requirements. This includes but is not limited to preparing and handling contracts, delivering goods and providing services, processing payments and for any necessary testing, as well as facilitating orders through handling user accounts or when answering a query. Lapp shall also use the data to contact customers about products, services or orders. Additionally, Lapp shall update its data sets and customer accounts and shall use the data to recommend products and services which may be of interest to its customers. Lapp shall also use the data to improve its website, to prevent or detect instances of misuse and fraud or to enable technical, logistical or other services to be carried out for Lapp by third parties. Moreover, the data shall be used to save order templates and to make these available to customers on their return.
Lapp shall retain the right to collect, process and save the data specified for the purposes specified and shall also retain the right to use the data for its own purposes. The customer declares its express consent to these terms, which Lapp will record. Likewise, Lapp shall retain the right to contact customers via e-mail during the registration process for the Lapp website; the customer also gives its consent to this.
Only where the customer has granted prior approval and/or where, as far as the legal provisions stipulate, the customer has not raised any objections, shall Lapp use this information for product-related surveys and marketing purposes.
Personal data shall only be passed on or in any other way transferred to third parties in the following circumstances:

  • When such actions are necessary to comply with contractual obligations.
  • When the customer has given its express consent. 


In order to comply with contractual obligations, the data shall be saved on the servers of the abovementioned service providers, Lapp Service GmbH and digiparden GmbH.



Cookies

The internet sites connected with the Lapp website use "cookies" at numerous points. They serve to make the website more user-friendly, more effective and more secure. Cookies are small text files which enable the user to be identified again. They are stored on the customer's computer and are saved by its browser. Most of the cookies used by Lapp are so-called "session cookies". These are deleted once the user leaves the webpage.
However, Lapp also uses "permanent cookies" to retain information about users who repeatedly access a Lapp internet site. This allows for an optimal user interface as well as offering customers who make repeated visits as diversified an internet page as possible, with new content. The content of the permanent cookies is restricted to an identification number. Names, IP addresses, etc. are not saved.
It is also possible to browse the range without using cookies. Customers have the option of altering their browser's settings to deactivate the storage of cookies, restrict them to certain websites or to inform them as soon as a cookie is sent. Customers can also delete cookies from their hard drives (in the "Cookies" folder). However, if this option is selected there will be restrictions on how the webpage is displayed and also to their user interface.
Cookies do not cause damage, nor do they contain viruses.

Newsletter
If a customer wishes to receive the newsletter offered on the website, Lapp requires a valid e-mail address as well as information which confirms that the e-mail account holder has given their consent to receive the newsletter. Any further details will not be collected. Your consent to the retention of data, e-mail addresses and to receive the newsletter can be withdrawn at any future time.

Right to information

The customer shall retain the right to view its stored personal data at any time and without charge via the operator, obtain information on its origin and receivers as well as obtain information on why the data was stored.  This information shall be provided in writing. The information request is to be sent in writing, including a copy of your ID, to Lapp Logistics Pte Ltd, No. 9 Tuas South Street 3, Singapore 638017. 

Further information
The customer shall be aware that current technologies still cannot ensure complete and total data protection when transferring data over the internet. The customer shall therefore bear responsibility for the security of the data it transfers over the internet.
Lapp considers their customers' trust to be of paramount importance. As such, Lapp would be delighted to discuss and answer any queries regarding the processing of personal data. Should you have any further questions which have not been answered by this declaration on data protection, or if you require more detailed information on any specific point, you can contact our data protection supervisor at any time.